Welcome to the Direct Sports Inc Sales FAQ page! We’re here to help you get the most out of your baseball and softball equipment shopping experience. Below, you’ll find answers to the most common questions about our products, shipping, returns, and more. If you can’t find what you’re looking for, our support team is always ready to assist you.

Product Information

Q: What types of baseball and softball bats do you offer?
A: We specialize in a wide range of high-performance bats, including 2020 BBCOR Baseball Bats, 2020 DeMarini Slowpitch Softball Bats, and 2020 Louisville Slugger Fastpitch Softball Bats. We also carry accessories, apparel, bags, balls, gloves, and field equipment to meet all your sporting needs.
Q: Are your products suitable for both beginners and professional athletes?
A: Absolutely! Our product lineup is curated to cater to players of all levels, from youth leagues to professional athletes. We focus on providing affordable, quality gear that doesn’t compromise on performance.
Q: How do I choose the right bat size?
A: Choosing the right bat depends on the player’s height, weight, and league requirements. We recommend checking our product descriptions for sizing charts or contacting our support team for personalized advice.

Ordering & Account

Q: How do I place an order?
A: Simply browse our website, add your desired items to the cart, and proceed to checkout. You’ll need to provide your shipping details and payment information to complete your purchase.
Q: Do I need to create an account to order?
A: While creating an account allows you to track orders and save preferences, you can also checkout as a guest. However, we recommend registering for a smoother experience and future discounts.
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Shipping & Delivery

Q: Where do you ship?
A: We ship globally to bring quality gear to athletes everywhere! However, due to logistical constraints, we currently cannot deliver to Asia and some remote areas.
Q: What are my shipping options?
A: We offer two convenient options:
– Standard Shipping: Flat fee of $12.95 via DHL or FedEx. Delivery typically takes 10-15 days after shipment.
– Free Shipping: For orders over $50, we use EMS. Delivery takes 15-25 days after shipment.
Q: How long does order processing take?
A: We process orders within 1-2 business days. You will receive a confirmation email with tracking information once your order ships.
Q: Can I track my order?
A: Yes! Once your order is shipped, we provide tracking information so you can monitor its progress every step of the way.

Returns & Exchanges

Q: What is your return policy?
A: We offer a 15-day return policy from the date you receive your item. Products must be unused and in original packaging. Please contact us at [email protected] to initiate a return.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped).
Q: How long does it take to process a refund?
A: Once we receive and inspect the returned item, we will process your refund within 5-7 business days. The time it appears in your account depends on your payment method.

Contact & Support

Q: How can I contact customer service?
A: Our dedicated support team is here to help! Email us at [email protected] for any questions or concerns. We aim to respond within 24 hours.
Direct Sports Inc Sales
Based in Saint Joseph, US
Email: [email protected]
Address: 4770 Wilmar Farm Road, SAINT JOSEPH, US 64508

Thank you for choosing Direct Sports Inc Sales—where we bring quality, affordable baseball and softball gear to players around the world!