Shipping Information

At Direct Sports Inc Sales, we are committed to getting your premium baseball and softball equipment to you as quickly and efficiently as possible.

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed the next business day.

Shipping Methods & Timeframes

We offer two convenient shipping options to meet your needs:

  • Standard Shipping ($12.95): Shipped via DHL or FedEx with delivery within 10-15 business days after shipment.
  • Free Shipping: Available on orders over $50, shipped via EMS with delivery within 15-25 business days after shipment.

Please note: Delivery times are estimates and may vary based on destination. We ship globally but cannot deliver to some Asian countries and remote areas.

Returns & Exchanges Policy

We stand behind the quality of our products and want you to be completely satisfied with your purchase. If you’re not happy with your item, we offer a straightforward returns and exchange process.

Our Policy

We offer a 15-day return or exchange policy from the date you receive your item. To be eligible for return or exchange:

  • Item must be unused and in its original packaging
  • Item must be in the same condition as when received
  • You must provide the original receipt or proof of purchase

Important Exceptions: Final Sale Items

Due to health and safety reasons, we cannot accept returns or exchanges on the following products:

  • All BASEBALL BATS (including 2020 BBCOR Baseball Bats, 2020 DeMarini Slowpitch Softball Bats, 2020 Louisville Slugger Fastpitch Softball Bats)
  • Baseballs, BALLS, and all types of balls
  • Batting Gloves
  • Apparel and Apparel Closeout (if original tags have been removed)

These items are considered final sale to ensure the highest standards of safety and hygiene for all our customers.

How to Initiate a Return or Exchange

Follow these simple steps to request a return or exchange:

  1. Contact Us: Within 15 days of receiving your order, email our customer service team at [email protected] with your order number and details about the product you would like to return or exchange.
  2. Wait for Instructions: We will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and instructions on where to send your package.
  3. Ship the Item: Securely pack the item in its original packaging, include the RMA number inside the package, and mail it to the address provided. We recommend using a trackable shipping service as you are responsible for the item until it reaches us.
  4. Processing: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund or exchange.

Return Shipping Costs

The customer is responsible for paying the shipping costs for returning the item. Shipping costs are non-refundable. If you are exchanging an item, you will also be responsible for the shipping costs to send the new item to you, unless the return is due to an error on our part (e.g., wrong item shipped).

Refund Timelines and Methods

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. The timing of the refund appearing in your account depends on your payment provider’s policies (Visa, MasterCard, JCB, or PayPal).

For exchanges, we will ship the new item to you as soon as the returned item is processed. Standard or free shipping rates will apply based on your new order.

Sample Return/Exchange Request Email

To make the process easier, you can use the template below to contact us:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Direct Sports Inc Sales Customer Service Team,

I would like to request a [return/exchange] for an item from my order.

My order number is [Your Order Number].

The product I wish to [return/exchange] is: [Product Name and SKU if available].

The reason for my request is: [Please provide a brief explanation].

I have read and understand the Returns & Exchanges policy on your website.

Thank you for your assistance.

Sincerely,
[Your Full Name] [Your Phone Number]

Questions?

If you have any questions about returning or exchanging your product, please don’t hesitate to contact our friendly team at [email protected]. We’re here to help!